At our restaurant, we take great care to ensure that all of our food is of the highest quality and prepared with the freshest ingredients. However, we understand that occasionally issues may arise with our food. We have developed the following policy to address any concerns or issues with the food we serve:
Hygiene and safety: Any returned food will be immediately examined to ensure it meets our standards for hygiene and safety. Any food that poses a risk to the health of our customers will be immediately discarded.
Timing: If you are not satisfied with the food you have received, please let us know immediately. If you are dining in the restaurant, please bring any issues to the attention of our staff as soon as possible. If you have ordered delivery or takeout, please call us as soon as possible to report any issues.
Reason for return: We will accept returns for the following reasons:
Undercooked or overcooked food
Food quality issues
Any other issues related to the food we serve
Refund or replacement: Depending on the circumstances, we will either offer a refund or a replacement for any returned food.
Our staff will work with you to determine the best course of action to address any issues you may have with our food.
Communication: We are committed to open and clear communication with our customers. If you have any issues or concerns with our food, please do not hesitate to bring them to our attention. Our staff will work with you to address any issues as quickly and satisfactorily as possible.
We hope that this policy demonstrates our commitment to providing high-quality food and exceptional service to our customers.